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kertomi

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Posts: 2
Reply with quote  #1 
Hi there!
 
My girlfriends Lumia 520 started to act weird before the 8.1 update. I thought the update would help, but it stayed the same. The UI background becomes transparent sometimes, and the UI gets messed up. In the beginning changing to light theme helped, but now doesn't. Now only restarting the phone helps.
Any suggestions? It is really disturbing. Thank you in advance!
 
Here are some pictures:
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Sohit

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SPKB24
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Posts: 16,634
Reply with quote  #2 

Hello, 

First of all, wow! I have never seen anything like that on WP. To fix it your best bet (if you have already tried restarting) is to soft reset.

To soft reset, keep hold of the power button and volume down button at the same time until the screen goes blank. Hopefully that should fix your issue.

Sohit

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kertomi

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Reply with quote  #3 
I already tried soft reset. The problem still exists, happening randomly. [frown] I think the Nokia (service) would say that it's a software issue (and it can't be reproduced intentionally). What do you think?
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